Amazon Connect now provides APIs to test and simulate voice interactions

Amazon Connect Release Notes

Amazon Connect now offers APIs to configure and run tests that simulate contact center experiences, making it easy to validate workflows, self-service voice interactions, and their outcomes. With these APIs, you can programmatically configure test parameters, including the caller's phone number or customer profile, the reason for the call, the expected responses, and business conditions like after-hours scenarios or full call queues. You can also integrate testing directly into CI/CD pipelines, run multiple tests simultaneously, and enable automated regression testing as part of your deployment cycles.

What to do

• Explore the Amazon Connect API Reference and Amazon Connect Administrator Guide for more details.
• Validate workflows and confidently deploy new customer experiences to production.

These features are available in multiple regions including Asia Pacific (Mumbai), Africa (Cape Town), Europe (Frankfurt), US East (N. Virginia), Asia Pacific (Seoul), Europe (London), Asia Pacific (Tokyo), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), and Canada (Central). To learn more about Amazon Connect, visit the Amazon Connect website.

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