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Amazon Connect launches auto-accept for tasks, chats, and emails

Published
February 11, 2026
https://aws.amazon.com/about-aws/whats-new/2026/02/amazon-connect-omnichannel-auto-accept

Amazon Connect Auto-Accept Feature Update

Amazon Connect now supports auto-accept settings for chat, tasks, emails, and callbacks. When enabled, incoming contacts are automatically connected to available agents, ensuring timely customer assistance. This feature was previously limited to inbound voice contacts. You can now configure these settings at the channel level for each agent to optimize their time management. For instance, you can enable auto-accept for tasks while keeping it disabled for voice calls, ensuring agents only connect to voice calls when ready.

This feature is available in all AWS regions where Amazon Connect is offered. For more details, refer to the Amazon Connect Administrator Guide. To learn more about Amazon Connect, visit the Amazon Connect website.




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