Amazon Connect Customer now supports Cases and External Tool events in the Wait block

Amazon Connect Customer Updates

Amazon Connect Customer now supports Cases and External Tool events in the Wait block, enhancing control over customer experience flows based on real-time data changes. You can now wait for a Connect Case field to meet a specified condition or an External Tool invocation to complete, allowing for more efficient interactions.

What to do

• Review the administrator guide for implementation details.
• Check the availability of Connect Customer features by Region.
• Visit the Amazon Connect Customer website for more information.

Source: AWS release notes

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