Amazon Connect Customer can now import evaluation form PDFs using AI

Amazon Connect Customer Updates

Amazon Connect Customer now allows managers to import a PDF of an evaluation form from a third-party quality management application and automatically recreates it in Connect using AI. This simplifies migrating an existing quality program into Connect.

Instead of manually rebuilding a form, you can upload the PDF, choose a scoring method, and Connect Customer will extract sections, questions, answer options, and scoring into a draft evaluation form. Natural language instructions can be provided to improve accuracy or adjust the form as it's created.

What to do

• Upload the PDF of your evaluation form.
• Choose between percentage or points-based scoring.
• Provide natural language instructions if needed.
• Review and adjust the draft form before activation.

This feature is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Europe (Frankfurt).

Source: AWS release notes

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