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Amazon Connect adds conditional logic and real-time updates to Step-by-Step Guides

Published
January 23, 2026
https://aws.amazon.com/about-aws/whats-new/2026/01/amazon-connect-conditional-logic-real-time-updates-step-by-step-guides/

Amazon Connect Step-by-Step Guides Updates

Managers can now build more dynamic guided experiences with conditional user interfaces that adapt based on user interactions. This includes configuring dropdown menus to show or hide fields, change default values, or adjust required fields based on prior inputs, creating tailored experiences for different scenarios.

Step-by-Step Guides can also automatically refresh data from Connect resources such as flow modules at specified intervals, ensuring agents always work with the most current information.

What to do

Source: AWS release notes




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