Introducing Amazon Connect Health, Agentic AI Built for Healthcare

Amazon Connect Health Release

Amazon Connect Health is now generally available, offering purpose-built agentic AI for healthcare organizations to enhance patient engagement and streamline workflows. This service includes several AI agents designed to minimize administrative tasks, allowing clinicians to focus more on patient care.

New Features

• Patient verification: Confirms patient identity in real time against EHR records, reducing call-handling time.
• Appointment management: Books appointments via natural language, with real-time insurance checks, enabling after-hours scheduling.
• Patient insights: Provides relevant patient history and clinical context before visits, reducing preparation time for clinicians.
• Ambient documentation: Captures patient-clinician conversations and generates clinical notes in real time.
• Medical coding: Automatically generates ICD-10 and CPT codes from clinical notes post-visit, with full audit trails.

Amazon Connect Health integrates with Amazon Connect, offering a complete AI-powered contact center solution. It is available in US East (N. Virginia) and US West (Oregon). For more details, visit the Amazon Connect Health product page.

Source: AWS release notes

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