AWS End User Messaging now supports Dynamic Flows in WhatsApp

AWS End User Messaging Updates

AWS End User Messaging now supports dynamic WhatsApp flows, enabling rich, interactive experiences directly in WhatsApp. Instead of directing users to external websites or forms, you can guide them through tasks such as appointment booking, lead generation, sign-ups, surveys, or transactions within the chat.

You can start with Meta's starter templates using familiar elements like text inputs, date pickers, dropdowns, and buttons, or create a custom flow from scratch. Each screen can call your HTTPS endpoint in real time to show live availability and personalize the experience for end-users.

What to do

• Build and manage flows in AWS End User Messaging Social using the console or APIs.
• Define a flow with a JSON schema and deliver it with a message template.
• Start with Meta's templates or create a custom flow.
• Call your HTTPS endpoint in real time for live data and personalization.

Source: AWS release notes

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