Amazon Connect Outbound Campaigns adds multi-contact time zone detection

Amazon Connect Outbound Campaigns Update

Amazon Connect Outbound Campaigns now detects customer time zones using all phone numbers and addresses on a customer profile, not just the primary contact fields. Previously, time zone detection used only the primary phone number, which could miss customers who span multiple time zones.

When a profile's contact information spans multiple time zones, the system delivers only during hours that fall within your configured window in every detected time zone, and skips profiles when no overlap exists. For example, if a customer has a mobile number with an Eastern time area code and a business number with a Pacific time area code, and your campaign is configured for 9am–5pm delivery, messages will only be sent between 12pm–5pm ET (9am–2pm PT), when both time zones fall within the allowed window.

This capability is available in all AWS Regions where Amazon Connect Outbound Campaigns is offered at no additional cost. To learn more, see the Amazon Connect Outbound Campaign documentation.

Source: AWS release notes

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