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Amazon Connect now provides case data in analytics data lake

Published
March 11, 2026
https://aws.amazon.com/about-aws/whats-new/2026/03/amazon-connect-cases-data-lake

Amazon Connect Case Data in Analytics Data Lake

Amazon Connect now provides case data in the analytics data lake, making it easier to generate reports and insights. With case data available alongside other Amazon Connect analytics, you can use Amazon Athena and Amazon QuickSight to build custom reports and analyze trends such as case volume by type, case handling across agent shifts, or contact sentiment across cases without building and maintaining complex data pipelines.

What to do

  • Explore Amazon Connect Cases in the available regions.
  • Utilize Amazon Athena and Amazon QuickSight for custom reporting.
  • Analyze trends with the new case data available.

Source: AWS release notes




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