Amazon Connect now lets you select different From email addresses when sending emails

Amazon Connect Release Notes

Amazon Connect now enables you to choose the "From" email address when replying to inbound emails or sending new outbound messages, helping contact centers ensure the correct brand or business identity is used for every customer interaction. Administrators can configure multiple sender addresses per queue, allowing agents to search and select the appropriate email address based on the queue they are working in. This capability is especially useful for contact centers that support multiple brands or lines of business from a single Amazon Connect instance.

Amazon Connect email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions.

What to do

• Refer to the help documentation to learn more and get started.
• Visit the Amazon Connect website for additional information.

Source: AWS release notes

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