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Amazon Connect launches new case APIs to link related cases, add custom related items, and search across them

Published
October 6, 2025
https://aws.amazon.com/about-aws/whats-new/2025/10/amazon-connect-cases-api-link-search/

Amazon Connect Cases Updates

Amazon Connect now allows you to programmatically enrich case data by linking related cases, attaching custom related items, and searching across them, so agents have the full context they need to resolve issues faster.

Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions.

To learn more and get started, visit the Amazon Connect Cases webpage and documentation.

Source: AWS release notes

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