Our Blog

Amazon Connect dashboards now support filtering metrics based on custom business dimensions

Published
December 29, 2025
https://aws.amazon.com/about-aws/whats-new/2025/12/amazon-connect-dashboards-filtering-metrics-custom-business-dimensions

Amazon Connect Dashboards Update

Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. This feature allows you to create business dimensions using predefined attributes to customize dashboards according to your unique business needs. For instance, if your queue handles contacts across different product lines, you can filter metrics by product line to compare handle times and identify areas where agents need additional product training.

Amazon Connect dashboards are available in all AWS commercial and AWS GovCloud (US-West) Regions where Amazon Connect is offered.

What to do

  • Create custom business dimensions to filter metrics in your Amazon Connect dashboards.
  • Compare handle times and identify training needs by filtering metrics based on business divisions, product lines, or customer segments.

Source: AWS release notes




If you need further guidance on AWS, our experts are available at AWS@westloop.io. You may also reach us by submitting the Contact Us form.

Follow our blog

Get the latest insights and advice on AWS services from our experts.

By clicking Sign Up you're confirming that you agree with our Terms and Conditions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Related posts

Check out other insights from the team at West Loop Strategy.

View all
https://aws.amazon.com/about-aws/whats-new/2025/11/aws-network-load-balancer-quic-passthrough-mode/

AWS Network Load Balancer now supports QUIC protocol in passthrough mode

AWS Network Load Balancer (NLB) now supports QUIC protocol in passthrough mode, enabling low-latency forwarding of QUIC traffic while preserving session stickiness through QUIC Connection ID
Read more
https://aws.amazon.com/about-aws/whats-new/2025/11/amazon-quick-research-third-party-industry-intelligence/

Amazon Quick Research now includes trusted third-party industry intelligence

Amazon Quick Suite, the AI-powered workspace helping organizations get answers from their enterprise data and move swiftly from insights to action, enhances Quick Research with access to specialized third-party datasets
Read more
https://aws.amazon.com/about-aws/whats-new/2025/11/aws-sourcevpcarn-condition-key-region-control/

AWS IAM launches aws:SourceVpcArn condition key for region-based access control

AWS Identity and Access Management (IAM) now supports a new global condition key, aws:SourceVpcArn, that enables customers to enforce region-based access controls for resources accessed through AWS PrivateLink
Read more
View all