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Amazon Connect Customer now lets you export cases to CSV from the agent workspace

Published
August 4, 2026
https://aws.amazon.com/about-aws/whats-new/2026/08/amazon-connect-export-cases/

Amazon Connect Customer Updates

Amazon Connect Customer now supports exporting cases to a CSV file directly from the agent workspace, making it easier to share case data with internal teams and external stakeholders such as vendors, legal teams, or business partners. Agents can filter and select cases and choose which case fields to include in the export. Admins can control access using a security profile permission.

Available Regions

  • US East (N. Virginia)
  • US West (Oregon)
  • Canada (Central)
  • Europe (Frankfurt)
  • Europe (London)
  • Asia Pacific (Seoul)
  • Asia Pacific (Singapore)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Africa (Cape Town)

To learn more and get started, visit the Cases webpage and documentation.




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