Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time

Amazon Connect Customer Updates

Administrators can now store more reference data using data tables, holding up to 20,000 values per table for configurations like operating hours and escalation rules. Key capabilities include:

• Export tables
• Edit hundreds of records
• Move tables between instances
• Load data from external systems using tools like Excel and DynamoDB

Business teams can manage this data independently, adjusting configurations as needed.

What to do

• Explore data tables in the Amazon Connect Administrator Guide
• Visit the Amazon Connect Customer website for more information

Source: AWS release notes

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