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Amazon Connect Customer now automatically refreshes scheduling metrics

Published
August 27, 2026
https://aws.amazon.com/about-aws/whats-new/2026/08/amazon-connect-customer-scheduling-metrics/

Amazon Connect Customer Scheduling Metrics Update

Amazon Connect Customer now automatically refreshes schedule metrics on the scheduling page, providing managers with immediate visibility into the impact of schedule updates. For instance, when a new team meeting is added for 10 agents from 10 AM – 11 AM, metrics such as net available headcount and projected service level are automatically updated. This allows workforce managers to make faster, more informed decisions throughout the day.

This feature is available in all AWS Regions where Amazon Connect Customer agent scheduling is available.

Source: AWS release notes




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