Amazon Connect Customer launches evaluation form templates

Amazon Connect Customer Evaluation Form Templates

Amazon Connect Customer now provides evaluation form templates to streamline the deployment of automated evaluations of human and AI agent performance. These templates cover typical customer interaction scenarios: customer service, inbound sales, and self-service. Each template assesses human and AI agent behaviors and business outcomes such as customer satisfaction and attrition risk.

What to do

• Use the provided templates as-is or customize them before deploying.

This feature is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo).

Source: AWS release notes

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