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Amazon Connect Customer Global Resiliency now supports persistent chat across linked AWS Regions

Published
October 23, 2026
https://aws.amazon.com/about-aws/whats-new/2026/10/amazon-connect-global-resiliency-persistent-chat

Amazon Connect Customer Global Resiliency

Amazon Connect Customer Global Resiliency now provides customers a mechanism to deliver long, persistent chat experiences across linked AWS Regions. End users can resume previous conversations with full context, metadata, and transcripts carried over across Regions, eliminating the need to repeat information and allowing agents to provide personalized service with access to the entire conversation history across AWS Regions.

For example, an end user can start a chat in US-East (N. Virginia) and later continue it in the linked US-West (Oregon) Region, with full conversation history and chat attachments.

What to do

  • Onboard to Global routing.

This feature is available in all AWS Regions where Amazon Connect Customer Global Resiliency is supported. To learn more, visit the Amazon Connect Customer Admin Guide.




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