Amazon Connect Customer expands automated performance evaluations to Malay

Amazon Connect Customer Automated Evaluations in Malay

Amazon Connect Customer now automates evaluations of human and AI agents in Malay using generative AI. Managers can define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also support cross-language evaluation and can complete assessments in English, even when the conversation is in Malay. This enables multilingual contact centers to use a standardized evaluation framework across languages.

Available Regions

• US East (N. Virginia)
• US West (Oregon)
• Europe (Frankfurt)
• Europe (London)
• Canada (Central)
• Asia Pacific (Sydney)
• Asia Pacific (Tokyo)
• Asia Pacific (Singapore)

What to do

• Visit the pricing page for Amazon Connect.
• Read the documentation for more information.
• Check out the webpage for additional details.

Source: AWS release notes

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