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Amazon Connect Customer automatically saves in-progress emails as drafts

Published
October 30, 2026
https://aws.amazon.com/about-aws/whats-new/2026/10/amazon-connect-email-draft-save/

Amazon Connect Customer Draft Emails

Amazon Connect Customer now automatically saves in-progress emails as drafts, allowing agents to resume work without losing progress. Drafts are restored with the message body, recipients, subject line, and attachment references intact. Customers can also access saved draft data in their Amazon S3 buckets.

Regions Available

  • US East (N. Virginia)
  • US West (Oregon)
  • Asia Pacific (Seoul)
  • Asia Pacific (Singapore)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)
  • Canada (Central)
  • Europe (Frankfurt)
  • Europe (London)

What to do

Source: AWS release notes




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