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Amazon Connect Customer announces general availability of agentic CX designer

Published
September 2, 2026
https://aws.amazon.com/about-aws/whats-new/2026/09/agentic-cx-designer/

Amazon Connect Customer Release

Amazon Connect Customer announces the general availability of agentic CX designer, a no-code canvas for designing and deploying AI-powered self-service experiences. This tool allows businesses to build and launch voice and digital experiences that combine agentic and deterministic AI to enhance customer service.

Key Features

  • No-code canvas for designing AI-powered experiences
  • Integration with business systems
  • Visual flowchart for defining logic and integrations
  • Exact outcomes for tasks like eligibility, approvals, routing, and compliance
  • Build, test, and deploy in a single place

What to do

  • Explore the agentic CX designer in available regions
  • Read the blog for insights on reshaping self-service experiences
  • Visit the agentic CX designer page for more details
  • Learn about Amazon Connect Customer on the website

Source: AWS release notes




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