Amazon Bedrock Managed Knowledge Base now supports Salesforce and Zendesk as native data source connectors

Amazon Bedrock Managed Knowledge Base

AWS introduces Salesforce and Zendesk data source connectors for Amazon Bedrock Managed Knowledge Base, a fully managed retrieval-augmented generation (RAG) service. These connectors allow you to sync Salesforce knowledge articles and Zendesk articles and community posts directly into your managed knowledge base.

Previously, integrating content from these platforms into Bedrock Knowledge Bases required custom ingestion pipelines. Now, by providing your instance credentials, the connectors automatically handle data crawling, metadata extraction, and incremental sync.

These connectors simplify the process of building AI agents and assistants grounded in the support and product knowledge maintained in Salesforce and Zendesk. For instance, you can power a customer-facing support bot with up-to-date Zendesk help center articles and community answers, or create an internal sales enablement assistant that retrieves relevant Salesforce knowledge articles during deal preparation.

By keeping your knowledge base in sync with these platforms, your retrieval-augmented generation applications always reflect the latest content without manual intervention.

What to do

• Provide your instance credentials to the connectors.
• Utilize the Salesforce and Zendesk data source connectors for seamless data integration.
• Build AI agents and assistants grounded in your existing knowledge bases.

Source: AWS release notes

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