AWS Support transformation: AI-powered operations with the human expertise you trust

AWS Support Transformation

AWS Support introduces three new intelligent plans: Business Support+, Enterprise Support, and Unified Operations. These plans combine AI and human expertise for faster response times, proactive guidance, and smarter operations.

Business Support+

Delivers 24/7 AI-powered assistance with direct engagement to AWS experts for critical issues within 30 minutes.

Enterprise Support

Includes designated Technical Account Managers (TAMs) who blend AI insights with human judgment for strategic operational guidance. Also includes AWS Security Incident Response at no additional cost.

Unified Operations

Designed for mission-critical workloads with a global team of experts offering architecture reviews, guided testing, proactive optimization, and five-minute response times for critical incidents.

What to do

• Explore the new plans for enhanced performance and efficiency.
• Visit the AWS Support product page for more information.

Source: AWS release notes

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