AWS Support Center Console now supports screen sharing for troubleshooting support cases

AWS Support Center Console Screen Sharing

AWS has introduced screen sharing for troubleshooting support cases in the AWS Support Center Console. This feature allows you to request a virtual meeting during an active chat or call, join support calls with a single click via a meeting bridge link, and share your screen during the meeting while maintaining access to case details for efficient troubleshooting. This enhancement simplifies your support experience by keeping all interactions within the AWS Support Center console.

What to do

• Request a virtual meeting during an active chat or call.
• Join support calls with one click through a meeting bridge link.
• Share your screen during the meeting for efficient troubleshooting.

Source: AWS release notes

If you need further guidance on AWS, our experts are available at AWS@westloop.io. You may also reach us by submitting the Contact Us form.