AWS Marketplace sellers can now self-serve refunds and agreement cancellations

AWS Marketplace Self-Service Refunds and Cancellations

AWS Marketplace now offers sellers a streamlined self-service process for refunds and agreement cancellations, reducing the time and effort required to process these requests. Buyers can review and approve cancellation requests directly from the AWS Marketplace console, and see refunds reflected on their charge summary for easier reconciliation. Know Your Customer (KYC) verification is now only triggered for invoices that require compliance validation.

What to do

• Request refunds or cancellations from the Agreements page in the seller portal or programmatically through the AWS Marketplace Agreement APIs.
• Track every request from submission through completion.
• Billing adjustments are processed automatically without requiring buyer approval.
• For agreement cancellations, share an approval link with the buyer, who has seven days to respond before the cancellation proceeds automatically.
• All parties receive email and Amazon EventBridge notifications for every status change.

Seller self-service refunds and agreement cancellations are available in all commercial AWS Regions where AWS Marketplace is supported.

Source: AWS release notes

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