Amazon Quick now integrates with New Relic for observability-driven AI agents

Amazon Quick Integration with New Relic

Amazon Quick, your AI assistant for work, now integrates with New Relic's AI agents, enabling on-call engineers, SREs, and engineering leaders to investigate incidents, generate root cause analysis briefs, and create tracked tasks without leaving their Amazon Quick workspace.

After connecting to New Relic's remote model context protocol (MCP) server, you can invoke New Relic's AI agents directly from a conversational prompt in Quick, including alert insights, user impact analysis, log analysis, transaction diagnostics, and natural language NRQL queries. In a single chat exchange, you can investigate an incident across your observability data, generate a root cause analysis (RCA) document with evidence links, and send it as an email attachment. Quick Flows can also invoke New Relic AI agents to automate recurring triage runbooks or escalation workflows. Because Quick surfaces responses alongside enterprise knowledge stored in Spaces, such as runbooks, architecture docs, and on-call policies, every answer reflects both live telemetry and organizational context.

What to do

• Connect to New Relic's MCP server in Amazon Quick
• Invoke New Relic AI agents for various analyses
• Automate triage runbooks and escalation workflows with Quick Flows
• Generate RCA documents with evidence links
• Send RCA documents as email attachments

The New Relic integration with Amazon Quick is available in all AWS Regions where Amazon Quick is available.

To get started with Amazon Quick, visit the website and sign up in minutes. To learn more about the New Relic integration, read the New Relic integration guide, and explore more Quick integrations on the integrations page.

Source: AWS release notes

If you need further guidance on AWS, our experts are available at AWS@westloop.io. You may also reach us by submitting the Contact Us form.