Amazon Lex now supports LLMs as the primary option for natural language understanding

Amazon Lex Updates

Amazon Lex now allows you to use Large Language Models (LLMs) to understand customer intent across voice and chat interactions. This enhances bot capabilities to handle complex utterances, maintain accuracy despite spelling errors, and extract key information from verbose inputs. When customer intent is unclear, bots can ask follow-up questions to fulfill requests accurately.

What to do

• Explore the new LLM integration in Amazon Lex.
• Visit the Amazon Lex documentation for more information.
• Learn how Amazon Connect and Amazon Lex deliver seamless end-customer self-service experiences on the Amazon Connect website.

Source: AWS release notes

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