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Amazon Connect now supports granular access controls for cases
Amazon Connect Tag-Based Access Control for Cases
Amazon Connect now enables you to apply tag-based access control to cases, giving administrators more control over who can view and manage case data. With this capability, you can associate tags with case templates and configure security profiles to control which users can access cases that include specific tags. For example, you can tag fraud-related cases and restrict access so that only users assigned to a fraud security profile can view or edit those cases, helping you enforce internal controls and data access policies.
What to do
- Associate tags with case templates
- Configure security profiles to control access
- Restrict access to specific cases based on tags
Available Regions
- US East (N. Virginia)
- US West (Oregon)
- Canada (Central)
- Europe (Frankfurt)
- Europe (London)
- Asia Pacific (Seoul)
- Asia Pacific (Singapore)
- Asia Pacific (Sydney)
- Asia Pacific (Tokyo)
- Africa (Cape Town)
Source: AWS release notes
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