Amazon Connect now supports enhanced Instance-to-Instance communication

Amazon Connect Instance-to-Instance Communication

Amazon Connect now routes calls between instances within the same account through the AWS global backbone, without relying on the Public Switched Telephony Network (PSTN) when both numbers are provisioned or ported into Amazon Connect. Customers calling between Amazon Connect instances - whether within the same region or across regions - now benefit from AWS's global network infrastructure. Customers will enjoy higher call quality, simplified billing, and enhanced contact sharing capabilities that preserve call context across transfers.

This feature is available in all commercial regions where Amazon Connect is offered except for Africa (Cape Town).

What to do

• Review the new capabilities and benefits of instance-to-instance communication.
• Ensure your Amazon Connect instances are provisioned or ported into Amazon Connect to take advantage of this feature.
• Check the availability of this feature in your region.

Source: AWS release notes

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