Amazon Connect now supports copy and bulk edit of agent scheduling configuration

Amazon Connect Updates

Amazon Connect now supports copy and bulk edit of agent scheduling configuration, making it easier to set up and maintain agent schedules. You can create new scheduling configurations by copying existing ones, such as copying a weekday shift profile to create a weekend variant, or copying scheduling configuration (time-zone, weekly working hours, days off, etc.) from an existing agent to multiple new hires. When bulk editing, you can select specific fields to update, such as updating time-zone and start date for new hires without changing their weekly working hours. These updates reduce time spent by managers on configuration management, thus improving productivity and operational efficiency.

This feature is available in all AWS Regions where Amazon Connect agent scheduling is available.

What to do

• Utilize the new copy and bulk edit features to streamline agent scheduling configuration.
• Explore the new capabilities to improve productivity and operational efficiency.

Source: AWS release notes