Amazon Connect now supports agent screen recording for ChromeOS

Amazon Connect Screen Recording for ChromeOS Devices

Amazon Connect now provides screen recording for agents using ChromeOS devices, making it easier to improve their performance. This feature allows you to identify areas for agent coaching by listening to customer calls, reviewing chat transcripts, and watching agents’ actions while handling a contact.

What to do

• Visit the documentation to learn more about screen recording.
• Check the webpage for more information.
• Review the Amazon Connect pricing page for pricing details.

Source: AWS release notes