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Amazon Connect now includes agent time-off requests in draft schedules

Published
February 17, 2026
https://aws.amazon.com/about-aws/whats-new/2025/02/amazon-connect-time-off-draft-schedules

Amazon Connect Update

Amazon Connect now includes agent time-off requests in draft schedules, allowing you to easily view why an agent was not scheduled on a particular day or part of the day. This feature helps schedulers quickly identify coverage gaps and adjust schedules before publishing them to agents.

This feature is available in all AWS Regions where Amazon Connect agent scheduling is available.

What to do

  • Review draft schedules to identify coverage gaps.
  • Adjust schedules as necessary before publishing.

Source: AWS release notes




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