Our Blog

Amazon Connect launches in-app notifications to surface critical operational alerts to business users

Published
February 13, 2026
https://aws.amazon.com/about-aws/whats-new/2026/02/amazon-connect-in-app-notifications

Amazon Connect In-App Notifications

Amazon Connect now supports in-app notifications in the workspace header, visible from any page, to keep your team informed without interrupting their workflow. A notification icon with a badge for unread messages appears in the header of every workspace page. Click the icon to view messages, access resources, and manage read/unread status without navigating away from your current task.

New notification APIs enable you to send targeted messages programmatically to specific audiences within your organization, ensuring teams stay aware of urgent updates, policy changes, and action items requiring immediate attention. Amazon Connect will also use this capability to deliver system updates and important announcements.

What to do

  • Utilize the new notification feature to keep your team informed.
  • Use the new APIs to send targeted messages programmatically.
  • Manage read/unread status directly from the workspace header.

Source: AWS release notes




If you need further guidance on AWS, our experts are available at AWS@westloop.io. You may also reach us by submitting the Contact Us form.

Follow our blog

Get the latest insights and advice on AWS services from our experts.

By clicking Sign Up you're confirming that you agree with our Terms and Conditions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Related posts

Check out other insights from the team at West Loop Strategy.

View all
https://aws.amazon.com/about-aws/whats-new/2026/01/aws-transfer-family-terraform-webapps

AWS Transfer Family Terraform module now supports web apps

You can now use the AWS Transfer Family Terraform module to deploy Transfer Family web apps, which enable end users to transfer files to and from Amazon S3 over a web interface
Read more
https://aws.amazon.com/about-aws/whats-new/2025/12/cost-allocation-tags/

Announcing Cost Allocation Tags support for Account Tags

AWS announces Cost Allocation tags support for account tags across AWS Cost Management products, enabling customers with multiple member accounts to utilize their existing AWS Organizations account tags directly in cost management tools
Read more
https://aws.amazon.com/about-aws/whats-new/2025/11/amazon-cloudwatch-agent-shared-memory-metrics/

Amazon CloudWatch agent adds Shared Memory Metrics

Amazon CloudWatch agent now supports collection of shared memory utilization metrics from Linux hosts running on Amazon EC2 or on-premises environments
Read more
View all