Amazon Connect increases attachment file sizes and adds custom file types

Amazon Connect Attachment File Size Increase

Amazon Connect now supports attachment file sizes up to 100 MB for chat, cases, and tasks, up from the previous 20 MB limit. Administrators can enable these higher limits and configure custom file extensions for attachments across chat, email, cases, and tasks through the Amazon Connect admin website or Amazon Connect APIs.

A technology company supporting enterprise customers can now accept files like diagnostic bundles and log archives up to 100 MB through chat, reducing back-and-forth and helping agents resolve issues faster. A financial services firm can add file extensions for signed contracts or compliance documents, giving customers the ability to attach paperwork directly in chat or email.

Available Regions

• US East (N. Virginia)
• US West (Oregon)
• Asia Pacific (Mumbai)
• Asia Pacific (Seoul)
• Asia Pacific (Osaka)
• Asia Pacific (Singapore)
• Asia Pacific (Sydney)
• Asia Pacific (Tokyo)
• Africa (Cape Town)
• Canada (Central)
• Europe (Frankfurt)
• Europe (London)

What to do

• Enable higher attachment limits in the Amazon Connect admin website or via APIs.
• Configure custom file extensions for specific use cases.

Source: AWS release notes

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