Amazon Connect delivers more natural agentic voice experiences with expanded language support and speech controls

Amazon Connect Release Notes

Amazon Connect customers can now deliver more natural, human-sounding agentic voice experiences with expanded support across 50+ languages including Spanish, French, Italian, Japanese, Korean, Portuguese, and Thai, over 100 new voice options, and conversational improvements that make AI interactions sound more fluid and responsive.

Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and digital channels, adapting responses to match customer tone and sentiment while maintaining natural conversational pace. With this launch, you can deliver smoother conversations with seamless response pacing that fills natural pauses so interactions feel immediate rather than halting, more accurate turn-taking so agents and customers don't talk over each other, and speech controls that let you adjust speed, volume, and emotion to match your brand's tone.

What to do

• Review the Amazon Connect Customer Administrator Guide for more information.
• Check the Supported Languages for the full list of supported languages and voices.
• Visit the Amazon Connect Customer features by Region page for region availability.
• Explore the Amazon Connect Customer website to learn more about the agentic AI solution.

Source: AWS release notes

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