Amazon Connect dashboards now support filtering and comparing metrics by any time range

Amazon Connect Dashboards Update

Amazon Connect dashboards now support selecting and comparing any time ranges, enabling you to focus on specific, relevant data and perform in-depth analysis up to a maximum of 35 days in the last 3 months. Additionally, you can now select Week to Date and Month to Date time ranges. For example, if a new sales campaign launches at the start of the current week, a contact center manager can compare the current week's handle time or contact volume with the same time range last week using Week to Date, to decide if additional agents are required to handle the increasing contact volume and maintain service levels.

What to do

• Utilize the new time range options to perform in-depth analysis.
• Compare Week to Date and Month to Date metrics to assess performance changes.
• Adjust staffing levels based on the insights gained from the new dashboard features.

Source: AWS release notes