Amazon Connect Customer prefills the email address for new threads started from cases

Amazon Connect Cases Update

Amazon Connect Customer now automatically fills in the customer’s email address from the linked customer profile when agents start a new email thread from a case. This feature saves agents time and reduces manual entry errors.

Regions Available

• US East (N. Virginia)
• US West (Oregon)
• Canada (Central)
• Europe (Frankfurt)
• Europe (London)
• Asia Pacific (Seoul)
• Asia Pacific (Singapore)
• Asia Pacific (Sydney)
• Asia Pacific (Tokyo)
• Africa (Cape Town)

What to do

• Visit the Cases webpage to learn more.
• Refer to the documentation to get started.

Source: AWS release notes

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