Amazon Connect Customer now provides automated checks to improve performance evaluation forms

Amazon Connect Customer Updates

Amazon Connect Customer now suggests changes to performance evaluation forms that improve the accuracy of evaluations automatically filled by AI. While setting up an evaluation form, managers can run an automated check that compares the form against best practices with a single click. Managers then receive a list of evaluation questions that are missing context for AI to score reliably, along with suggestions to make them more specific.

This feature is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo).

What to do

• Set up an evaluation form in Amazon Connect Customer.
• Run the automated check for best practices.
• Review the list of questions missing context and apply the suggested changes.

Source: AWS release notes

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