Amazon Connect Customer expands testing and simulation to validate flow action outcomes

Amazon Connect Customer Updates

Amazon Connect Customer now enables you to validate the outcomes of your customer experience flow actions during testing and simulation. You can verify the data returned by actions such as a Lambda function response, an Amazon Lex resolved intent, or variables set by an Agentic CX block. When a test fails, you can pinpoint the exact action that returned an unexpected result, allowing for faster issue resolution and more confident flow changes.

What to do

• Review the updated testing and simulation capabilities in the Connect Customer administrator guide.
• Check the availability of Connect Customer features by Region.
• Learn more about Amazon Connect Customer on the Amazon Connect Customer website.

Source: AWS release notes

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