Amazon Connect Customer expands generative AI-powered post-contact summaries to eight new languages

Amazon Connect Customer Updates

Amazon Connect Customer now supports generative AI-powered post-contact summaries in eight additional language families: Portuguese, French, Italian, German, Spanish, Chinese, Japanese, and Korean. Post-contact summaries also now support non-US variations of English, including British English, Australian English, and other regional locales.

Generative AI-powered post-contact summaries provide agents and managers with concise, structured overviews of customer conversations across voice, chat, and email channels, eliminating the need to read full transcripts. With this expansion, organizations can automatically generate summaries in the language of the conversation, helping agents complete after-contact work faster and enabling managers to review contacts across languages.

What to do

• Review the Amazon Connect Customer Administrator Guide for more information on generative AI-powered post-contact summaries.
• Visit the Amazon Connect Customer website to learn more about the service.

Source: AWS release notes

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