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Amazon Connect Customer dashboards now support compact mode

Published
September 1, 2026
https://aws.amazon.com/about-aws/whats-new/2026/09/connect-dashboards-compact-mode/

Amazon Connect Customer Updates

Amazon Connect Customer now offers compact mode on the analytics dashboards, increasing data density so supervisors can see more of their operational data without scrolling. Compact mode reduces widget size, font, and minimizes filters to maximize screen space.

For example, a supervisor on a 13-inch laptop toggles compact mode, which reduces row height, enabling them to view all team agents on the widget without scrolling and spot non-adherent agents faster.

Compact mode on dashboards is available in all AWS regions where Amazon Connect Customer is offered.

What to do

  • Enable compact mode on your dashboard to maximize screen space and improve data visibility.

Source: AWS release notes




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