Amazon Connect Cases now supports CSV uploads to map related field options

Amazon Connect Cases Update

Amazon Connect Cases now supports using a CSV file to define field options based on other field values, simplifying the configuration of complex field relationships on case templates. Admins can now upload a file to define these relationships at scale, reducing onboarding effort and configuration time.

What to do

• Upload a CSV file to define field options based on other field values.
• Simplify the configuration of complex field relationships on case templates.
• Reduce onboarding effort and configuration time.

Regions Available

• US East (N. Virginia)
• US West (Oregon)
• Canada (Central)
• Europe (Frankfurt)
• Europe (London)
• Asia Pacific (Seoul)
• Asia Pacific (Singapore)
• Asia Pacific (Sydney)
• Asia Pacific (Tokyo)
• Africa (Cape Town)

Source: AWS release notes

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