Amazon Connect Cases adds conditional field visibility and dependent options

Amazon Connect Cases Updates

Amazon Connect Cases now supports conditional field visibility and dependent field options, allowing you to simplify case layouts and ensure agents capture the right information faster. For example, you can show a Return Reason field only when the case involves a return, and limit Issue Type choices to hardware-related options when Issue Category is set to Hardware.

Available Regions

Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town).

What to do

• Visit the Amazon Connect Cases webpage to learn more.
• Check the Amazon Connect Cases documentation to get started.

Source: AWS release notes

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