Amazon Cognito announces 99.99% Service Level Agreement for the Plus feature plan

Amazon Cognito SLA Update

Starting November 1, 2026, the Amazon Cognito Service Level Agreement (SLA) commits to a Monthly Uptime Percentage of 99.99% for user pools on the Plus feature plan, up from 99.9%. User pools already on Plus are automatically covered by the new Service Commitment. User pools on Essentials and Lite stay at the 99.9% Service Commitment with no change to their terms.

What to do

• Switch user pools to the Plus feature plan using the AWS Management Console, AWS CLI, or AWS SDKs to qualify for the 99.99% Service Commitment.

The Plus feature plan includes threat protection features such as adaptive authentication, compromised credentials detection, and threat and user activity logging and export.

Source: AWS release notes

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