Contact Center Analytics

Proven analytics designed for Amazon Connect

Executive level dashboarding to detailed contact data trends

Built on AWS available through the AWS Marketplace

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Deployed to your AWS instance in weeks - with professional training and delivery.

Your organization is given the flexibility to add new data sets including SalesForce and ServiceNow.

Impactful Insights

Report up and across your organization detailing the impact of your contact center.

Enable custom alerts to notify your team.

Connect Focused

Built on AWS with Amazon Connect customers we designed the analytic to drive operational efficiency so you can better understand to better server your clients.
“Upon providing my vision and feedback to West Loop Strategy, their team exceeded expectations with the delivered product.”

Matt Dunn - Director Of Operations - TTN Fleet Solutions

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